Privacy Policy betcity – Data Protection Your Privacy

Betcity is an online gaming platform serving players in Malaysia and eligible international users. As a responsible platform operator, we understand how important privacy is to every one of our players. This Privacy Policy has been crafted to explain clearly and honestly how we manage the personal data entrusted to us.

This policy applies to all personal data collected through the betcity platform, including the website, mobile app, customer support live chat, email, and any other interactions between players and the platform. It covers data collected during the registration process, day-to-day platform use, financial transactions, and account management.

We periodically review this Privacy Policy to ensure it remains aligned with current legal requirements and industry best practices. The date of the latest update is always displayed at the top of this page for your reference.

Betcity collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect and their purposes:

Betcity collects only the data genuinely necessary for the stated purposes. We do not collect sensitive data such as health information or religious beliefs unless specifically required for Responsible Gaming purposes and with your explicit consent.

Every piece of data we collect has a clear and legitimate purpose. betcity uses your personal data for the following:

• Account Management: Creating and maintaining your player account, processing registration and ensuring secure access to the platform.
• Transaction Processing: Processing all deposits and withdrawals securely, verifying bank account ownership and ensuring payments are directed to the correct party.
• Identity Verification (KYC): Complying with legal requirements to verify player identities in order to prevent fraud, money laundering and access by underage individuals.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, system manipulation and any security threats that could harm players or the platform.
• Customer Support: Providing accurate and effective assistance when you contact the betcity support team through any available channel.
• Platform Communications: Sending important account-related notifications, terms updates, security information and relevant promotional offers (with your consent).
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support to players who need it.
• Platform Improvements: Analysing aggregated usage data to enhance the player experience, platform performance and the breadth of game options available.
• Legal Compliance: Fulfilling legal obligations, regulatory directives and reporting requirements applicable to betcity's operations.

Betcity does not sell or rent player personal data to any party for commercial purposes. However, in the course of legitimate platform operations, there are specific situations where data may be shared with the following parties:

• Payment Service Providers: Required transaction information is shared with approved payment processors to enable deposits and withdrawals to be processed securely. All such providers are bound by strict data protection agreements.
• Game Providers: Minimum technical data required for games to function correctly may be shared with licensed game software providers that contribute content to the betcity platform.
• Identity Verification Services: KYC documents may be processed through certified third-party identity verification services to speed up and ensure the accuracy of the verification process.
• Legal Authority: betcity will disclose personal data to competent authorities when required to do so by court order, applicable law, or anti-money laundering (AML) compliance obligations.
• Cybersecurity Services: Trusted cybersecurity providers may process minimal technical data to help detect and prevent security threats to the platform.

Every third party that receives data from betcity is bound by a data protection agreement requiring them to handle that information to the same or higher security standards that we ourselves maintain.

Protecting your personal data from unauthorised access, disclosure, alteration or destruction is betcity's primary responsibility. We continuously invest in the latest security technologies and procedures to ensure your data remains safe at all times.

The security measures we practise include:

• 256-bit SSL Encryption: All data transmitted between your device and betcity servers is encrypted using industry-standard TLS/SSL protocols, making it unreadable to unauthorised parties.
• Tiered Access Control: Personal data may only be accessed by betcity staff who have a legitimate need to do so. All access is logged and continuously monitored.
• 24/7 Monitoring: The betcity security system monitors platform activity around the clock to detect any threats or suspicious behaviour without delay.
• Secure Data Storage: Data is stored on servers protected by firewalls, intrusion detection systems, and strict physical controls at certified data centres.
• Regular Security Testing: betcity conducts regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.
• Staff Training: All betcity staff who handle personal data receive comprehensive data protection training and are bound by strict confidentiality agreements.

Betcity recognises and respects your rights as the owner of your personal data. Below are the rights you hold and how to exercise them:

Betcity uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the betcity platform.

Types of cookies betcity uses:

• Essential Cookies: Required for core platform operations such as login session authentication and transaction security. These cookies cannot be disabled as they are essential to the platform's basic functionality.
• Performance Cookies: Collecting aggregated data on how players interact with the platform to help us identify areas that need improvement. No individual data is identified.
• Functional Cookies: Remembering your preferences and settings such as language, region and display preferences to provide a more personalised experience.
• Analytics Cookies: Helping us understand overall usage patterns for the purpose of continuous improvement of the platform and the game content offered.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the betcity platform and your overall gaming experience.

Betcity strictly prohibits individuals under the age of 18 from registering or using our platform. We do not knowingly collect personal data from children or minors under any circumstances.

As part of our KYC process, betcity verifies the age of every player who registers. Should we discover that a minor's data has been collected without our knowledge, the following steps will be taken immediately:

• The account in question will be suspended immediately pending investigation.
• All associated personal data will be permanently deleted from our systems without delay.
• Any financial transactions associated with the account will be reviewed and handled in accordance with the appropriate procedures.

If you believe a minor has registered on the betcity platform, please contact our support team immediately so that appropriate action can be taken without delay.

As betcity operates as an international online platform, your personal data may be stored or processed on servers located outside Malaysia. When this occurs, betcity ensures that any such data transfers are carried out with adequate protective measures in place.

We ensure the protection of your data in international transfers through:

• Legally binding data protection agreements with all data recipients in other countries.
• Use of internationally recognised standard data protection clauses in all contracts with service providers.
• Periodic assessment of the security standards of destination countries to ensure they meet an equivalent level of protection.
• Selecting service providers committed to high international data security standards.

Your data will not be transferred to countries without an adequate data protection framework without your explicit consent or appropriate safeguarding mechanisms in place.

Betcity reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in the way we protect player data.

When significant changes are made to this Privacy Policy, betcity will:

• Updating the "Last Updated" date displayed at the top of this page.
• Displaying clear notices on the platform regarding changes that have been made.
• Sending email notifications to registered players for significant and material changes.
• Providing reasonable notice periods before changes take effect, where applicable.

Continued use of the betcity platform after changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we handle your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how betcity handles your personal data, our team is ready to assist through the following channels: